Terms of Service for Easy Navigation

Effective Date: September 21, 2026

Last Updated: September 21, 2026

Welcome to Easy Navigations ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, patient advocacy, and mental health navigation services (collectively, the "Services").

By accessing our website, booking a consultation, or engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Scope of Services & Important Disclaimers

A. Non-Clinical Advocacy & Navigation

Easy Navigations provides patient advocacy, healthcare system navigation, insurance guidance, and care coordination services. Easy Navigations is not a healthcare provider, medical practice, or licensed mental health treatment facility. Our staff and representatives do not provide clinical medical diagnosis, psychotherapy, psychiatric evaluation, or direct medical treatment.

B. Not for Emergency Use

OUR SERVICES ARE NOT INTENDED FOR MEDICAL OR MENTAL HEALTH EMERGENCIES. If you are experiencing a crisis, having thoughts of suicide, or facing a medical emergency, please immediately:

• Call 911 (or your local emergency services),

• Call or text 988 to reach the Suicide & Crisis Lifeline, or

• Go to the nearest emergency room.

2. Client Responsibilities & Informed Consent

• Accurate Information: You agree to provide accurate, complete, and updated information regarding your care requirements, contact details, and insurance coverage as needed to perform navigation services.

• Independent Decision-Making: Easy Navigations assists you in researching, identifying, and connecting with medical and mental health resources. However, all ultimate decisions regarding treatment, choice of healthcare providers, and clinical care pathways remain solely your responsibility.

• Authorization to Speak on Your Behalf: Where required, you may be asked to sign a HIPAA release or third-party authorization form allowing us to communicate with your insurance providers, clinical care team, or family members.

3. Confidentiality & Privacy

We treat client information with strict confidentiality and adhere to applicable federal and state privacy standards. Please review our [Privacy Policy] to understand how we collect, use, and safeguard your personal and protected health information (PHI).

4. Fees, Billing, and Payments

• Payment Terms: Fees for navigation sessions, advocacy retainers, or consultations are detailed at the time of booking or in your individual Client Agreement. Payment is due as outlined in your billing agreement.

• Insurance Coverage for Our Services: Navigation and patient advocacy services are generally not covered by health insurance plans unless explicitly stated. You are solely responsible for payment of all fees owed to Easy Navigations.

• Third-Party Medical Bills: You remain fully responsible for paying any independent healthcare providers, therapists, clinics, or treatment centers recommended or coordinated through our Services.

5. Cancellations & Termination

• Cancellation Policy: Please provide at least 24 hours' notice if you need to cancel or reschedule an advocacy appointment. Late cancellations or missed appointments may be subject to a fee.

• Termination: You may terminate your engagement with Easy Navigations at any time upon written notice. Easy Navigations reserves the right to suspend or terminate services if there is a breach of these Terms, non-payment, or if we determine that our advocacy services are no longer suitable for your needs.

6. Intellectual Property

All contents of our website and materials provided to you (including guides, forms, website text, logos, and graphics) are the intellectual property of Easy Navigations and are protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without prior written permission.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Easy Navigations, its officers, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Services, including but not limited to the acts, omissions, clinical care, or treatment decisions of third-party healthcare providers.

8. Third-Party Websites & Services

Our Services or website may contain links or referrals to third-party providers, facilities, or resources. Easy Navigations does not endorse, guarantee, or assume responsibility for the quality, accuracy, or safety of third-party clinical care or external websites.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota without regard to its conflict of law principles.

10. Contact Information

If you have questions, concerns, or inquiries regarding these Terms of Service, please contact us at:

Easy Navigations

Email: phoinexnase@easynavigations.org

Phone: (763)209-3272